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Whether you have a small question or major emergency, we are dedicated to backing you up with enthusiastic support and exceptional customer service.
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Warranty & Support
Producing “Zero-Defect” products is our goal. We stand behind our products and warrant them to be free from material and workmanship defects for one (1) year from the date of shipment.
Extended Warranty & Support
Need more commitment? Extended warranty programs are available to continue this protection for additional one (1) year periods. For equipment that is beyond the warranty period, Acroamatics & GDP provide fixed price repair service.
Support is available to maintain compliance with the latest cyber security requirements.
Customization
We know our customers have unique requirements. Offering extensive customization support to meet the needs of product operators. Fielded equipment can be upgraded to meet changing operational and technology requirements.
Training
Our customers are among the smartest people in the industry, literally Rocket Scientists. But the devil is in the details, and our training courses help you to be an expert in the details.
Whether it is hands-on training for our individual products, or in-depth training on current industry trends, we are here to help you. Our training courses are taught by industry’s leading experts with practical knowledge in their field.
Courses can be custom tailored to meet specific requirements and are offered at one of our company offices, or the client’s location of choice*. Courses offered include must are not limited to:
- TDP Software Configuration: Bit Sync, Frame Sync, Decom Bit Synchronizer, EU Processing, and Best Source Selector Operation
- Installation, Operation, and Understanding of Acroamatics’ Telemetry Data Processing Equipment
- Telemetry Receiver Technology Training
- Overview of Video and Video Compression
- Telemetry over IP Tutorial
- Basic Overview of Telemetry
- TDP Intro & Advanced Product Training
*Course location depends on travel distance and size of the group.*
If you need to return equipment for repair, please contact us for a Return Material Authorization (RMA) number to assure that you receive immediate attention and the returned equipment is directed to the proper department. To receive an RMA number, please contact:
GDP Support
Phone: 215-657-5270
Fax: 215-657-5273
E-mail: support@gdpspace.com
Acroamatics Support
Phone: 805-967-9909
Fax: 805-967-8375
E-mail: support@acroamatics.com
We are committed to offering the latest product innovations. Our software updates offer increased performance, new features and optimized functionality. To request software updates, click here.
Outstanding value to our customers is our goal. We strive to produce high quality, highly reliable, cost effective products, having excellent performance and functionality. Our Quality Assurance, Quality Control, Engineering and Manufacturing organizations have extensive experience with Military, NASA, and FAA quality requirements. Our Quality Management System is certified to ISO 9001:2015 as well as AS9100D. We bring this same level of quality to all of our products. We stand behind our products with outstanding customer service and support.